A question? I’ll answer.

Open the app and tap “I have a problem”. Tell me what’s going on, in writing, by voice or with a photo. I ask you a few questions, then I look for a verified professional who is free near you.

Yes, and it often helps a lot. Get close to the problem: one clear photo is enough. If you can, avoid showing your name (doorbell, letterbox), your face and your documents.

Yes. Write in whatever language you like. The professional reads your messages in their language, and you read their replies in yours: I translate the conversation.

Tell me anyway. I’ll let you know which specialist would be ideal and, if a locksmith, plumber or electrician can help, I’ll suggest one.

No, one request at a time. If you already have a request in progress, I show it to you: you can follow it or cancel it.

During the launch, finding you a pro is free (instead of CHF 4.90). The professional sends you an estimate before starting: you know how much you’ll pay before you accept.

You decline the estimate, at no cost. I then look for another professional. You can also cancel your request at any time before they set off.

You pay the professional directly for the work. The app doesn’t charge you anything.

I only contact professionals who are available at the time of your request, whatever the hour. If nobody is free, I tell you straight away.

I let you know immediately. If a professional may be available later in the day, I can start the search anyway. Otherwise, you can ask to be called back or cancel.

Yes, free of charge, as long as the professional isn’t on the way. Once they have set off, call them directly or contact me from the app.

I automatically look for another professional. You don’t need to do anything again.

Yes. Before their first job, every professional sends their ID, their professional liability (RC) insurance and proof that they are self-employed (commercial register or AVS). Electricians also send their installation permit. I check every file by hand.

In the app, open the job and tap “Report a problem”. You can also write to me at contact@madameprobleme.ch.

It is only used to handle your request and is hosted in Switzerland. All the details are in the privacy policy (in French for now).

With your phone number: you receive a code by text message. No password to remember.

In the app, go to your profile, then “Delete my account”. You can also ask me at contact@madameprobleme.ch.